Change Lab – A creative approach to tackling complex challenges

Illustration of a change lab

Change is an inevitable part of life, and it affects various aspects of our personal and professional lives. From addressing societal issues to navigating organizational challenges, change can often be complex and daunting. In today’s rapidly evolving world, traditional problem-solving methods may not always be effective in addressing these multifaceted challenges.

This is where the concept of “Change Lab” comes into play, but what is a Change Lab and how can it be a creative approach to tackling complex challenges?

What is a change lab?

A Change Lab is a collaborative and participatory approach to problem solving that brings together diverse stakeholders to tackle complex challenges in a creative and innovative way.

It is a dynamic process that encourages experimentation, co-creation and continuous learning to generate solutions that are contextually relevant and sustainable. Change Labs are typically used in environments where traditional methods of problem solving have proven insufficient, and where a more holistic, inclusive and forward-looking approach is needed.

The Change Lab concept was originally developed by Dr. Adam Kahane, a renowned facilitator and expert in social change, who has used this approach to successfully address complex challenges in diverse contexts around the world. Change Labs have been applied in various areas such as social innovation, sustainability, public policy, organizational development and community development, among others.

Key principles

A Change Lab typically operates from a set of guiding principles that guide its approach to problem solving. These principles include:

Systems thinking

Change Labs uses systems thinking and recognizes that complex challenges are interconnected and require a holistic understanding of the underlying systems and dynamics that exist. This helps identify the root causes of the challenges and develop solutions that address the real, underlying,  problem in them.

Cooperation and participation

Change Labs emphasize collaboration and active participation of various stakeholders, including individuals, organizations and communities, who are affected by or have a stake in the challenge. This inclusive approach ensures that multiple perspectives are considered, and different knowledge and expertise are utilized to generate innovative solutions.

Creativity and innovation

Change Labs encourages creativity and innovation as key drivers of problem solving. This means thinking outside the box, exploring new possibilities and experimenting with different approaches to create new and impactful solutions.

Iterative and adaptive learning

Change Labs embraces an iterative and adaptive learning approach, recognizing that solutions to complex challenges may require multiple iterations and adjustments based on ongoing feedback and learning. This enables continuous improvements and refinement of solutions over time.

Making and implementation

Change Labs emphasizes action and implementation as critical components of the problem-solving process. This means going beyond theoretical discussions and generating concrete actions and initiatives that can be tested, refined and scaled up to create real impact.


How does a change lab work in practice?

A Change Lab usually follows a structured process that includes several steps, which may vary depending on the context and the specific challenge being addressed. However, some common steps in a Change Lab process include:

Problem definition

At this stage, the challenge is clearly defined and articulated through a collaborative process involving various stakeholders. This step involves staying longer in the problem to deepen understanding of the challenge, identifying the underlying systems and dynamics, and framing the problem in a way that is inclusive and relevant to all stakeholders.

Co-creation and innovation

In this stage, various stakeholders meet in a planned, collaborative and creative process to create innovative ideas, solutions and prototypes. It is about using different tools and methods such as design thinking, brainstorming, prototypes and experiments to explore different possibilities and generate new insights in a structured but creative way.

Testing and refinement

In this stage, the solutions and prototypes generated in the co-creation stage are tested, refined and adjusted based on feedback and learning. Stakeholders’ capacities are exploited to verify new approaches.

Implementation and doing

In this stage, the refined solutions are implemented and put into action. It can involve piloting small-scale initiatives, testing different approaches and following up on the results. It is important to have a mindset of continuous learning and adaptation during the implementation stage to ensure that the solutions are effective, active and have a positive impact.

Evaluation and scaling up

Once the solutions have been implemented and tested, it is crucial to evaluate their effectiveness and impact. This can involve collecting data, measuring results and gathering feedback from stakeholders. Based on the evaluation results, the solutions can be further refined with the goal of scaling up to create wider impact.

Sustainability and long-term impact

Change Labs also emphasizes sustainability and long-term impact. This means considering the solutions’ long-term profitability and scalability after the initial implementation phase. This may require addressing issues such as funding, stakeholder engagement, policy change and community ownership to ensure that the solutions continue to create positive change even after the Change Lab process is complete. In fact, long-term sustainability is often one of the purposes for creating a change lab.



The Change Lab approach offers advantages for dealing with complex challenges:


Change Labs brings together different stakeholders and creates an inclusive and collaborative environment where different perspectives, knowledge and expertise are valued. This leads to more holistic and innovative solutions that meet the needs of all stakeholders.

Creativity and innovation

Change Labs fosters a culture of creativity and innovation, encouraging participants to think outside the box and explore new possibilities. This leads to the generation of new ideas and new solutions that may not have been possible with traditional problem solving methods.

Iterative and adaptive learning

Change Labs emphasizes a continuous learning and improvement mindset, enabling iterative adjustments based on feedback and evaluation. This leads to more efficient and refined solutions over time.

Concrete measures and implementation

Change Labs prioritize action and implementation, ensuring that solutions are not just theoretical concepts, but put into practice to create real impact. This helps translate ideas into concrete actions and results.

Systems thinking

Change Labs adopt a systems approach and address the underlying systems and dynamics that contribute to complex challenges. This leads to more comprehensive and sustainable solutions that address the root causes of the challenges.


Change Labs thus offers a creative and innovative approach to tackling complex challenges in today’s fast-paced and ever-changing world.

By emphasizing collaboration, creativity, experimentation and action, Change Labs empowers different stakeholders to come together and co-create solutions that are contextually relevant, inclusive and sustainable. Whether dealing with social issues, organizational challenges or societal problems, Change Labs offers a holistic and adaptive approach to problem solving that can lead to meaningful and transformative change.